CleanTelligent software helps provide Allcare Maintenance Services an open communication channel for clients, helping ensure that all services are delivered in a professional and timely manner.
Implemented in early 2012, this application helps managers and clients stay in constant communication, and helps make cleaning services more organized and simpler to manage for clients. Customers can expect to have their requests sent to the correct personnel and receive a response to your request – all within an hour.
CleanTelligent helps clients stay in the loop by keeping an archive of tickets, issues reported and response times, as well as notifications of requests made by others in the company.
Site inspectors also use CleanTelligent to deliver timely site inspection reports which they complete using Blackberrys and uploaded them immediately to a secure website that can be accessed by the individual client.
CleanTelligent has helped Allcare adhere to the highest levels of Quality Control and Training. In this special Q&A interview, we found out from CleanTelligent president Michael Jenkins about the importance of communication between cleaners and clients, the origins of CleanTelligent platform, and how it can help cleaning business work smarter.
Allcare: How did the idea of developing software for the cleaning industry come about?
Michael Jenkins: In the 1990’s, I was running a successful cleaning company in Salt Lake City, Utah. We used paper journals to communicate with our customers, who could communicate directly with the cleaners. We thought this was the best idea, but it turned out to be a huge mistake – it took the home office out of the loop and put the burden of being professional in the hands of the cleaners.
I had a friend in the software business. We decided to write a web based journal for our clients to use. It was so successful that we broke off from the cleaning company and have since added other modules like inspections, scheduling, reporting, and much more. With the software, cleaning companies are able to have the automation needed to be more customer facing and productive.
Allcare: How does CleanTelligent software add intelligence to the delivery and monitoring of cleaning services and improve the way a cleaning business operates?
MJ: CleanTelligent is quality control software. It improves performance by helping cleaning companies to determine and exceed client expectations. CleanTelligent combines inspections, communication, and reporting. These three factors are what determine performance and quality. When CleanTelligent gets involved in these processes, cleaning businesses have the ability to manage performance and ensure attention in real time to their clients through quality control.
Allcare: Will people and companies receiving cleaning services notice a difference in their service and options when their cleaning services provider uses CleanTelligent?
MJ: Absolutely, client retention is the #1 benefit we can promise to our users. Communication is the key to unlocking client satisfaction. With CleanTelligent, the cleaning services provider can generate reports to create company goals and prove performance to clients. The companies receiving the cleaning service recognize a big difference when they are able to simply submit work orders and view reports.
It has always been important to me that the software simply integrates into the cleaning company’s operations. This includes branding the software to the cleaning company. We don’t want the businesses receiving the cleaning services to recognize CleanTelligent as the solution; we want them to recognize service providers, like Allcare, as the solution. The software is branded to the cleaning company using it, positioning clients to recognize their service provider as the answer to their needs.
Allcare: What are some of the features that you’re particularly proud of, and which features are you planning to add in future releases?
MJ: It may not exactly be a feature, but I am most proud of the customization ability in CleanTelligent. Technology is not only for automation, but for empowerment. Each company has its own goals and needs. CleanTelligent is designed to be customizable so individual companies can maintain their standard and proprietary way of doing things. We set a general direction and then commit ourselves to creating the resources that our customers need to reach their full potential.
We plan to stay ahead of the current trends of mobility because of the communication it offers for our customers between them and their clients. We recently released our app for the iPad and Blackberry tablet. This makes it so that users can perform inspections and access information whenever needed. We believe the more freedom a company has with its operations, the better employees and management can reach full potential with quality control and client satisfaction.
For more information on CleanTelligent’s software, please visit cleantelligent.com.